The quality of your visitors’ experience, is mostly dependent on the people who represent your institution at the front line.
You have lots of visitor experience hosts, and not all are on brand. I can revisit their training needs and ensure that your guides are on task, on brand and delivering your best visitor experience possible.
I can help with ensuring you have tailor-designed your job description, know what industry portals are the most read, or even be a third party on your recruitment panel.
Knowing how to deliver the right services and experiences to a growing number of international visitors is a cultural landscape that needs good navigation. I can help with recruiting Chinese language tour guides and developing the services they will deliver.